Return Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original packaging.

RETURN PROCESS

To return an item, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Madparadiso, Attn: Returns, 10 Cooper Court, Loughborough, Leicestershire, LE11 2PP.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (5) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS  

For defective or damaged products, please contact us at the customer service email below to arrange a refund or exchange.

Please Note

  •        Sale items are FINAL SALE and cannot be returned.
  •        The product must be in its original condition.
  •        If you failed to contact us through phone number then please email us within time limit.
  •        If the product is broken during shipping or some item is missing in the parcel then inform us the relevant query.
  •        If the parcel is open or unsealed don’t accept it.
  •        Return is only possible if the product is unopened.
  •        For returning a product shipping charges is paid by the customer.
  •        You can ship it to us using any courier service.

QUESTIONS

If you have any questions concerning our return policy, please contact us by email: info@madparadiso.com